Terms and Conditions

The services described in these terms are provided by Apollotec Unipessoal, Lda. (“Digital Index”), NIPC 515769070, registered office at Complexo Tecnológico de Coimbra, Rua Coronel Júlio Veiga Simão, 3025-307 Coimbra, registered at the Conservatória do Registo Comercial de Coimbra sob o número 515769070, email hello@digitalindex.pt.

Support: requests are received and answered by email, normally within one business day.

These terms are made available in a way that allows you to store and reproduce them, under Article 10 of Decree-Law 7/2004 of 7 January.

Digital Index measures, scores and ranks the digital presence of companies and brands operating in Portugal, publishing an index, sector rankings and per-entity profiles. Measurements are automated, taken from public signals, and apply a versioned and published methodology.

The platform also provides a signed-in area where whoever is responsible for an entity can claim the profile, review the measurements in detail, compare against their sector, dispute a value and manage their organisation.

What the service is not, and it is worth saying: it is not consultancy, not an audit, not an official certification or accreditation of any kind, and the score is no guarantee as to the quality, solvency, security or legal compliance of any company. Decisions you make based on the index are yours.

Using the services means accepting these terms and the Privacy Policy in full. If you do not accept them, do not use the services.

We may change these terms, in particular to reflect changes to the service or to the law. Substantial changes are communicated to account holders by email or by notice on the platform at least 15 days in advance and take effect on the date stated. If you disagree, you may close your account before that date, which counts as non-acceptance.

Creating an account requires a valid, confirmed email address, or signing in with a Google account. The account is personal: credentials must not be shared.

You must keep your password secret, enable two-factor authentication where available and tell us promptly if you suspect unauthorised access. You are responsible for actions taken through your account, except where the unauthorised access is not attributable to you.

The information you give us must be true and current. An account created under a false identity, or used to claim a profile that is not yours, may be suspended.

You may close your account at any time in the signed-in area or by asking us to close it. Closing it does not remove the entity's public record from the index, which follows the rules in the section on indexed entities.

Claiming an entity's profile is a declaration that you are entitled to represent it. In claiming, you represent and warrant that you are. We verify domain ownership by one of the available methods (a DNS record, a file on the site, or reading the properties you administer in Google Search Console), and verification is a condition of access to owner-only features.

If two people claim the same entity, we decide on the basis of domain ownership evidence and any documentation we request. We may revoke a verification when the evidence no longer holds, when the domain changes hands, or where there is well-founded suspicion of fraud.

A verification obtained through a false declaration is revoked, and you are liable for any resulting damage, including towards third parties.

You may create an organisation and invite others. Whoever creates it is responsible for managing access, for what members do within it, and for only inviting people authorised to handle the information they gain access to.

Invitations expire and may be revoked. Removing a member ends their access immediately; what they did before that remains in the audit log.

In using the services, you undertake not to:

• Systematically or repeatedly extract substantial parts of the index, by automated or manual means, nor reuse them to build a competing product or a derived database.
• Circumvent technical limits, authentication mechanisms or access restrictions, nor deliberately overload the infrastructure.
• Attempt to manipulate measurements or scores, in particular by serving different content to our probes, creating artificial signals or coordinating mentions in order to influence the index. Attempted manipulation is grounds for suspending the entity from the index, with a public note of that suspension.
• Claim entities without entitlement, create accounts in someone else's name or use false identities.
• Use the services for unlawful or defamatory purposes or in breach of third-party rights.
• Decompile, disassemble or attempt to obtain the platform's source code, except to the extent the law allows without authorisation.

Security testing against the platform requires our prior written authorisation. If you find a vulnerability, report it by email and give us reasonable time to fix it before disclosing it.

An entity may appear in the index without having created an account and without having asked to: the index is market information about digital presence, built from public signals. That is not a contract with them, and so, as regards them, these terms simply set out what they can require of us.

• Dispute a specific measurement, from the verified profile, with a reasoned answer within the published deadline. Where the dispute succeeds, the value is corrected and, if the edition is already published, a correction note is issued.
• Request correction of wrong identifying data (name, sector, domain, location) by dispute or through our contacts.
• Request removal of the entity from the index. We review the request and always answer, including when the answer is a reasoned refusal; where removal happens, it applies to future editions, without rewriting editions already published.
• Exercise the data protection rights described in the Privacy Policy, where personal data is involved.

We accept no payment, in any form, to change a score, a position or the order of a ranking. There are no sponsored positions.

Entities with a verified profile are granted a free, non-exclusive, non-transferable and revocable licence to display the Digital Index badge on their site and materials, solely to communicate their actual position in the index, and without altering the badge, its graphic elements or the value it shows.

The badge must link to the entity's public profile, so that whoever sees it can check the value and the date. The licence ends automatically if verification is revoked, if the entity leaves the index, or if the badge comes to state a score that is no longer current, in which case it must be removed or updated.

Otherwise, the Digital Index trade marks, logo and distinctive elements may not be used without written authorisation. Referring to the index in news, studies and commentary is free, with the source and date identified.

The platform, the code, the design, the texts, the methodology, the computed scores and the structure of the index are ours or licensed to us by third parties, and are protected by the Portuguese Copyright Code and other applicable legislation. The index is a database whose obtaining, verification and presentation involved substantial investment, protected under Decree-Law 122/2000 of 4 July.

Consultation and quotation for information, journalistic, academic or critical purposes is permitted, with the source and date identified. Systematic extraction or reuse of substantial parts of the index is not.

Content you submit (descriptions, logos, entity materials) remains yours. You grant us a free, non-exclusive licence to host, reproduce and display it as part of the services, for as long as that display requires, and you represent that you hold the rights needed to grant it.

There is a free plan and there are paid plans. What each plan includes and the price in force are presented before subscribing, and no paid service begins without your express acceptance.

Subscriptions are monthly or yearly, charged in advance and renewed automatically at the end of each period, at the price then in force, until cancelled. A price change is communicated with reasonable notice and applies only from the following renewal.

Payment is processed by our subscription management provider, on pages hosted by it: card details neither pass through the platform nor are stored by us. The invoice is issued with the billing details you provide and is available in the signed-in area.

You may cancel at any time. Cancellation takes effect at the end of the period already paid for: you keep access until then and there is no further charge. We do not refund the unused part of the current period, except where the law requires it.

If a payment fails, we tell you and keep access during a grace period; if it is not settled by the end of that period, the plan reverts to free and paid features stop being available. The company, the measurements and the history belong to the index and are not lost as a result; whatever exceeds the free plan's limits, in particular the competitor list, is archived and restored if you reactivate the subscription within the period shown in the signed-in area.

If you are a consumer as defined by law, you have the right to withdraw from a distance contract within 14 days, under Decree-Law 24/2014 of 14 February. If you ask for performance to begin within that period and it is fully performed, the right of withdrawal lapses as provided by law.

We do what is reasonable to keep the service available, but we do not guarantee uninterrupted or error-free operation. There may be interruptions for maintenance, updates, bug fixing, or causes attributable to third-party providers and networks.

We may change, add to or discontinue features. Where a change is substantially unfavourable to account holders, we give reasonable advance notice.

The methodology is versioned: when it changes, the version applied to each edition remains identified, so that editions can still be read against the criteria they were computed with.

We may suspend or terminate access for anyone who breaches these terms, in particular the rules of use, attempts to manipulate measurements or claims entities without entitlement. Save in urgent cases or where the law prevents it, we give prior notice with the reason and an opportunity to respond.

You may stop using the services at any time. The licences granted in these terms end with that, including the badge licence.

Published data results from automated measurement of public signals, with the limitation that entails: an unavailable source, a site that blocks probes or data that is stale at origin can produce a wrong value. We show the date of each measurement and the confidence level where it is less than full, and we correct what is shown to be wrong.

To the extent permitted by law, we are not liable for lost profits, lost business opportunities or indirect damage arising from use of the index or from decisions taken on the basis of it. We are not liable for content on third-party sites we link to.

Nothing in these terms excludes or limits our liability for wilful misconduct or gross negligence, for damage to life or physical integrity, nor the rights the law gives consumers that cannot be contracted away.

Processing of personal data within the services is governed by the Privacy Policy, which forms an integral part of these terms and explains what data we process, on what basis, who we share it with, how long we keep it and how to exercise your rights.

You may complain by email to hello@digitalindex.pt. We answer in writing.

The electronic Complaints Book is available at www.livroreclamacoes.pt, under Decree-Law 156/2005 of 15 September.

If you are a consumer, you may use alternative dispute resolution under Law 144/2015 of 8 September, before the entity competent for the amount and your place of residence; the list of registered entities is available on the Portuguese Consumer Portal at www.consumidor.gov.pt. For cross-border online disputes, the European online dispute resolution platform is also available.

These terms are governed by Portuguese law. Disputes arising from them fall to the courts of the district of the provider's registered office, without prejudice to the mandatory jurisdiction rules applicable to consumers, who may always go to the court of their place of residence.

The Portuguese version of these terms prevails over any translation.

If any clause is held invalid, the remainder stays in force, and the invalid clause is replaced by the legal rule closest to its intended purpose.